Location: On-site, 5 days per week
Contract Duration: 3 years
Working Hours: 08:30 AM – 5:30 PM
Role Overview
We are looking for a Desk Side Support Engineer to provide hands-on IT support to end users in a fully on-site environment. This is a long-term, 3-year role suited for professionals who enjoy direct user interaction and resolving day-to-day IT issues in a corporate setting.
Key Responsibilities
Provide desk-side and walk-up IT support to end users
Troubleshoot hardware, software, and connectivity issues
Support desktops, laptops, printers, peripherals, and mobile devices
Work with Windows OS and standard enterprise applications
Log, track, and update incidents and service requests in the ticketing system (ServiceNow)
Coordinate with remote support teams and escalate when required
Follow IT processes, security standards, and SLAs
Deliver a professional, customer-focused support experience
Required Skills & Experience
Experience in Desk Side / Desktop / On-site IT Support
Strong troubleshooting skills in an end-user environment
Fluent German and English (mandatory)
Familiarity with ITIL-based support environments
Strong communication skills and service mindset
Ability to work independently in a fully on-site role
Work Environment
100% on-site role – 5 days per week in the office
Fixed working hours: 08:30 AM – 5:30 PM
Corporate office environment with direct end-user interaction
What We Offer
Health Insurance Allowance for peace of mind
Annual Performance Bonus to reward your impact
Long-term employment opportunity (3-year engagement)
Relocation Support for candidates moving from abroad
A collaborative, international work culture with opportunities for continuous learning and growth