You'll guide customers and developers through technical challenges with clear, thoughtful communication across email, chat, and live calls.

You'll identify root causes, distinguish bugs from configuration or product gaps, and collaborate with Engineering to drive resolutions.

You'll create high-quality bug reports and provide the technical context that helps Product and Engineering resolve issues efficiently.

You'll surface recurring customer pain points and partner with Product, Engineering, and Customer Success to improve the product and support experience.

You'll contribute to scalable support by improving internal documentation, Help Center content, AI knowledge sources, and automation opportunities.

You'll help evolve our support processes, tooling, and escalation paths as we continue building an AI-augmented support organization.

You'll create and maintain troubleshooting guides and technical documentation that empower both customers and teammates to solve problems more efficiently.

You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office once per week.

You have 5+ years of experience in Technical Support, Solutions Engineering, or a similar customer-facing technical role within B2B SaaS.

You have SQL fluency and hands-on experience with at least one scripting language, such as Python or JavaScript.

You have solid knowledge working knowledge of REST or GraphQL APIs — you’re comfortable reading documentation, debugging requests/responses, and helping customer developers work through integration issues.

You have strong diagnostic instincts: reading logs, querying data, and isolating issues across distributed systems.

You're comfortable troubleshooting APIs, integrations, authentication, and distributed systems.

You thrive in situations where answers aren’t always documented, bringing together product knowledge, customer context, and sound judgment to solve problems thoughtfully, with the team’s support along the way.

You communicate confidently with both technical and non-technical audiences.

You speak English fluently.