Great team, difficult KPIs and processes - Customer Success Manager (CSM) bei Salesforce: Mitarbeiterbewertung

3.0
11. Sept. 2021
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company culture, ability to bring your authentic self to work, incredible perks and benefits, flexible work and life balance, volunteering time given to employees

Kontras

Difficult to achieve targets, processes keep changing each year, lack of job security due to cuts to the success management team in early 2020, difficulty in retaining talent (due to changes each year), role has become less and less consultative and more and more ad-hoc servicing a various range of requests from stakeholders within the business and customers externally, it seems that the changes are always out of everyone's control

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Reaktion von Salesforce
4y
We're actively listening to feedback and appreciate you sharing the difficulties you're currently facing within your role. Should you wish to provide further details, I'd like to suggest reaching out to your manager who will be able to work with you personally to better understand the situation.

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5.0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great pay and great benefits

Kontras

Org restructure and very political

4.0
9. Juli 2014
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Kontras

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
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Reaktion von Salesforce
2y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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