What does the White House’s new AI Action Plan mean for the insurance industry? @Capco’s @Peter Dugas shares his perspective in the latest Business Insurance interview. He outlines the potential regulatory implications at both the federal and state levels, and explains how insurers can proactively strengthen their governance frameworks in response. Watch the full interview: https://www.businessinsurance.com/video-post/video-the-bi-interview-with-peter-dugas-of-capco/
𝗛𝗼𝘄 𝗮𝗿𝗲 𝘁𝗼𝗽 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁 𝗯𝗮𝗻𝗸𝘀 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀? In their latest article, @Rollo Burgess and @Julia Shreeve explore the tools, mindset, and strategic ambition that set transformation leaders apart. From Agentic AI and cloud-native platforms to end-to-end client journeys and agile operating models - these firms aren’t just modernising. They’re reimagining the role of Operations entirely. If you're looking to benchmark, accelerate your roadmap, or rethink your function’s future, this is must-read. Read the full article here: https://www.capco.com/intelligence/capco-intelligence/operations-transformation-across-investment-banks
Still treating third-party risk as a checkbox exercise? Vendor questionnaires, multi-vendor strategies, CTPP readiness… DORA and NIS2 are reshaping expectations — and manual processes won’t cut it anymore. @Alexandre Vandeput and @Alexis Villepelet reveal how leading FSIs: ✔️ Build consistent TPRM frameworks across teams ✔️ Streamline reviews through digital platforms ✔️ Collaborate across the industry to reduce friction What’s the competitive edge? Faster compliance, stronger oversight, and scalable vendor governance. 📖 Read the article: https://okt.to/fq08H6
Capco’s @Peter Dugas and @Chinmoy Bhatiya joined a panel on AI governance at the 2025 ABA Risk & Compliance Conference, where they shared guidance on how banks can responsibly adopt AI while safeguarding compliance, transparency, and trust. 𝗞𝗲𝘆 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗼𝗻: ✅ 𝗦𝘁𝗮𝗿𝘁 𝘄𝗶𝘁𝗵 𝗮 𝘀𝘁𝗿𝗼𝗻𝗴 𝗴𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 to guide safe and effective GenAI adoption 🌐 𝗨𝘀𝗲 𝗴𝗹𝗼𝗯𝗮𝗹 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀 like ISO/IEC 42001 and the NIST AI RMF to navigate evolving regulation 📋 𝗗𝗲𝘃𝗲𝗹𝗼𝗽 𝗰𝗹𝗲𝗮𝗿 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗽𝗼𝗹𝗶𝗰𝗶𝗲𝘀, train teams, and monitor AI for bias and model drift 🤝 𝗘𝗻𝗴𝗮𝗴𝗲 𝗰𝗿𝗼𝘀𝘀-𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 and embed ethical oversight across the organization 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗯𝗹𝗼𝗴 for more insights from the panel and practical steps to strengthen AI governance 👉 https://www.capco.com/intelligence/capco-intelligence/aba-rcc-reflections-on-ai-governance To learn more about Capco’s 𝗚𝗲𝗻𝗔𝗜 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀 and how we’re helping clients implement AI responsibly, click here 👉 https://www.capco.com/Intelligence/genai
𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗽𝗮𝘆𝗺𝗲𝗻𝘁𝘀: 𝗪𝗵𝘆 𝗶𝘀 𝗶𝘁 𝘀𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘅? Transformation projects in the payments space involve more than just technological challenges – they require precise coordination among all stakeholders. But what makes stakeholder management so demanding? - Diverging expectations and interests among banks, service providers, and regulators - High coordination efforts due to complex interfaces and processes - Resistance to change, which delays acceptance and implementation 𝗛𝗼𝘄 𝗰𝗮𝗻 𝗯𝗮𝗻𝗸𝘀 𝗼𝘃𝗲𝗿𝗰𝗼𝗺𝗲 𝘁𝗵𝗲𝘀𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀? Our latest article in the Successfully shaping the future of payments transformation series provides insights and best practices! 📖 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲: https://www.capco.com/intelligence/capco-intelligence/successful-stakeholder-management-in-payment-processing 👉 𝗪𝗮𝗻𝘁 𝘁𝗼 𝗲𝘅𝗽𝗹𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲 𝘀𝗲𝗿𝗶𝗲𝘀? Read all the articles here: https://www.capco.com/intelligence/capco-intelligence/successfully-shaping-the-future-of-payments-transformation
The Financial Crimes Enforcement Network’s (FinCEN ) decision to delay implementation of its anti-money laundering (AML) rule for investment advisors highlights the growing complexity of financial crime. @Capco's @Peter Dugas explains that the sophistication of criminal networks makes it extremely difficult for firms to detect potential legal and regulatory violations, and he highlights the serious challenge financial institutions face in unmasking money laundering risks. Read the full article for more of Peter’s insights: https://www.fundfire.com/c/4924054/676694?referrer_module=dashSpotlightPrimary&module_order=0
Nearly 1 in 2 Gen Z investors already own or have owned crypto. They value speed, autonomy, and transparency, and they’re turning to platforms that meet those expectations – even if that means going outside the traditional financial system. So where does that leave banks? In The Crypto Generation is Knocking: Are Banks Ready to Answer? @Cedric Loyens breaks down: - Why crypto is more than a trend – it's a generational mindset - The 6 key transformation areas banks must address to stay relevant - How to deliver compliant, scalable, and trusted crypto services – now Read the full article to explore what it really means to serve the next generation of investors: https://www.capco.com/intelligence/capco-intelligence/the-crypto-generation-is-knocking
Digital asset custody has moved from an emerging opportunity to an immediate strategic priority for banks navigating a rapidly shifting financial landscape. In the latest @BAI feature, @Capco’s @John Geertsema, @Hayden McMurrey and @Nyla K., CSM explore why custody is the most practical starting point for banks entering the digital asset space. With regulations evolving and customer expectations rising, the time to move is now. Read the full piece: https://www.bai.org/banking-strategies/digital-asset-custody-a-strategic-consideration-for-banks-in-the-shifting-crypto-regulatory-era/
How are leading firms transforming their Operations functions to stay competitive in a rapidly evolving financial landscape? Our new three-part series, The Future of Operations, explores how Operations is moving from a support role to a strategic enabler of growth and innovation. In the opening article, @Rollo Burgess and @Thomas Jeffrey Hill examine the industry forces reshaping Capital Markets Operations - from regulatory divergence and shifting market structures to product innovation and the push for agility. Whether you're navigating complexity or rethinking your operating model, this series offers timely insight into what’s next for the function. Explore the series: https://www.capco.com/intelligence/capco-intelligence/financial-markets-operations
Our congratulations to @Morgan Stanley Wealth Management on being named the winner of the 2025 Model Wealth Manager Award for Data and Analytics by Celent, in recognition of its innovative work enhancing advisor efficiency and empowering portfolio management. @Capco is proud to have served as the implementation partner to Morgan Stanley on the development of the SMA Matching Tool and Transition Analysis Tool, which empowers advisors with smarter insights and impactful technology. We look forward to continuing our valued partnership with Morgan Stanley as it redefines the role of technology in personalized wealth management and advisor enablement. Read more here: https://www.celent.com/en/insights/morgan-stanley-wealth-management-sma-matching-and-transition-analysis-tools
