Good place to work; poor place to grow - Retail Sales Associate bei T-Mobile: Mitarbeiterbewertung

3.0
25. Mai 2011
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CEO-Befürwortung
Geschäftsprognose

Pros

It's easy money. A slightly above average sales rep can easily make $40,000+ per year. If you really apply yourself you can make 50,000+ in a medium volume store, and 65,000+ in a high volume store. Benefits are great with health, dental, vision, child care reimbursement, educational reimbursement, 401k, and life insurance packages.

Kontras

Job gets redundant and it's easy to get burnt out if you let the redundancy get to you. it's also a very confusing industry for customers. Part of the redundancy is trying to explain how the industry works to a customer (IE: Their upgrade eligibility, activation and upgrade fees, what is/ isn't covered by their warranty, etc.) It's not the best place to grow professionally. What once used to have a small company "family' feel to it has turned in to the typical micromanaging corporation. They seem to be more interested in knowing that you will do what they say instead of what makes the most business sense. The only way to get promoted is to not have your own opinion about anything, and agree with everything corporate says. Usually the person with the brownest nose wins the promotion. I've seen really cool people turn into people you can't stand being around once they've been promoted because they are trained to micro manage and focus on things that do not drive business or increase the bottom line. I attribute this directly to why this company is failing and is dire straights to sell to one of it's biggest competitors.

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5.0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company to work for!

Kontras

It was a contract position.

5.0
22. März 2016
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Kontras

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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Reaktion von T-Mobile
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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