Pros
The other Gurus you work with are nice people.
Kontras
This company has an environment of high stress and high anxiety, with little to no pay increase reflecting the time and dedicated work of its employees. The leadership is very poor and inconsistent, especially at the squad and time lead levels. There is constant micro-managment. Performance reviews for Gurus are done by people who do not actually do the kind of work routinely that they critique, in some cases they have not done it for years. The place has a huge cult atmosphere. There is a ridiculously high burn out rate for staff. The type of work is very lonely and extremley isolating. There are high expectations in every aspect of your work, you will be monitored and recorded to a totalitarian level that puts 1984 to shame. There is a constant rat race to get out of Guruland and into another role. Guruland as a whole is a glorified call centre, nothing more, do not believe the hype. People are slowly drained of energy and most quit around the two or three year mark unless they move into a promoted role. Those who have moved on to bigger roles do not glance back. Promotions stink of nepotisim and cliques are rampant. Expect to work most if not all major holidays, weekends are also worked but you are not informed of this until after the hiring and training process. The place is in a desperate need of a union for employees. There is little to no long term planning, which is ridiculous for a company planning to be 100 years old. As a Guru, it is a soul crushing, empathy sucking, time demanding job and it will wear down anyone. There might be a reply to this review from management that will "understand where these feelings are coming from" and "it is not for everyone", they "empathise and understand" and they "make changes to address these kinds of issues" but that is lip service. They are looking to cover themselves and protect the company image at the cost of Gurulands wellbeing. It is business as usual and unsurprisingly they hemorrhage talent. All in all, it is a pretty bleak place to work, they will kill any enthusiasm you have for the role and I would not recommend anyone to work here.