Pros
Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all)
Caliber of engineering talent is generally high
Dev-friendly stack (Ruby/Rails)
Bleeding-edge AI adoption with unlimited token budget
Kontras
Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions
Bleeding-edge AI adoption is being used to justify unreasonably increased expectations