Company seems to be betraying its values: Disorganized, cuts hours, poor communication - Sales Associate/Cashier bei PetSmart: Mitarbeiterbewertung

1.0
6. Jan. 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

Working with animals, being able to recommend proper care for animals. Friendly coworkers. Select managers were kind and encouraging.

Kontras

Extremely disorganized management, over 4 weeks late on final pay check. Scheduling is a mess, doesn’t respect availability. Cuts hours for long time employees but continues to hire new people. Has forces people to come in when they are ill even when given appropriate notice and workers are penalized if they stand up for their rights. Does not provide actual proper knowledge and training for petcare. Does not schedule enough time to properly close petcare meaning that animals are not properly taken care of and employees are held to unfair standards. It shows that the values of the company have shifted.

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Reaktion von PetSmart
6y
Thank you for taking the time to leave a review. We're so sorry that this was your experience at PetSmart. Please reach out to the CareSmart line at 1-800-738-4693 so that we can learn more about your time with us. We value your contributions in helping to make pet lives happy and healthy and appreciate you taking the time.

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5.0
4. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Fun, welcoming, easy, flexible, growth

Kontras

Weekends, slow, customers, busy, fast pace

1.0
2. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Kontras

Employees are expected to be work-robots

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Reaktion von PetSmart
4w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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