Pros
1. Ability to make your own schedule 2. Depending on the certification, incentives on busy days if you pick up enough commits
Kontras
1. Since we are independent contractors, if you have technical issues with a clients software, its counted against you. For example, I was logged in ready to take my commit and then I couldn't get into the phone system. I had to release my commit but no one was able to pick it up because it was too close to the start time. Me not servicing that commit and no one being able to pick up, counted against my commit adherence. 2. Sometimes there are not enough commits available. The client that I currently service is a very busy line, throughout the entire year. But, Liveops keeps having a class for this client and it's not enough commits to select. This makes me think this is strategically done on Liveops end. 3. Sometimes completing e-learning can be a hassle when some of the slides have old information that was never updated. However, I did notice (for the first time) that when I was in certification we had the option through the e-learning to submit feedback on the actual e-learning 4. Sometimes the trainers can be rude 5. No benefits which make sense as we are independent contractors. However, there are resources that will help with life insurance, health, vision, and dental. 6. Although Liveops says we are our own business, we still have a set of rules we must follow. 7. Certification is not paid