Pros
Mon-Friday schedule, inside work, some good team mates and supervisors
Kontras
Constantly changing procedures. Procedures that need to be changed at DC level and customer ops that contribute to chaos. Job insecurity with threat of outsourcing of csr and other jobs constantly hanging over head. Work overload. Abusive verbal conduct on the part of Sales Reps (Mostly Field Reps, but even some Inside Sales Reps). Unreliable IT systems. Overly complex IT Customer Service software. Supervisors quitting left and right and even local Manager positions now on the block. Constant restructuring of customer service ops, can't seem to figure it out. Company showing signs of coming apart at the seams. Make sure your ventilation systems are free of allergens and dust.