Terrible management in London - Customer Service bei Booking.com: Mitarbeiterbewertung

2.0
22. Sept. 2018
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CEO-Befürwortung
Geschäftsprognose

Pros

Nice office location, travel benefits

Kontras

Team Leaders in London office are a joke, they are incapable and have zero knowledge about their own department’s procedures. All management decisions are made by one person and are unappealable. Team Leaders who have sexual intercourses with agents often get promoted to even better positions and higher management always seems to be unaware of that, surprisingly. Wrong people get promoted to positions for which they lack skills and experience and that clearly reflects on the quality of daily operations. Many of the Seniors are also inadequate and have very little technical knowledge, yet they misteriously pass their probation while others are stuck for ages in their “interim” role. The food in the canteen is of very bad quality and is unhealthy. The entire career progression system is based solely on networking and the wrong people are rewarded.

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5.0
30. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great, definitely recommend if looking for start up

Kontras

No cons all pros only

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Reaktion von Booking.com
1w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexibility, make your own schedule

Kontras

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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