First there was an HR round (telephonic), then there was an aptitude test which was very easy. They tested your communication skills. Then finally there was an interview with the manager.

First did a all with HR who was a nice guy and seemed to root for me to get the role. However the intereview process sucked. Several interviewers, ranging from aggressive to disinterested. Interviewer would ask you the same question several times over and somehow expect you not to repeat yourself.

A tad bit unconventional to be bluntly honest and a disappointing process. The process proceeded from an overview conversation of the position over the phone that likely served as an initial filtering process. Greeted by some office security guy at a folding table with a pile of name tag to stick on candidates that would ask for name and notify the front desk about 20 feet away. From there would lead to an in office where you would spend approximately an hour on two 30 min Skype interviews followed by a 30 min 1 on 1 interview. The room for the interview can be best described as a closet where you peer out a door that gives you the feeling of waiting in a cubical sized doctor's office waiting room. Questions were not as expected and didn't appear to be very relevant to doing the job and your actual experience and skills. Questions tended to focus on what did you do at prior job(s) rather than "what can you do" and "how would/have you handled XYZ" as examples of what was expected. Very much a tangent from the normal behavioral interviews of most businesses these days. From there it ended with a walk back to front desk and told 2-3 days for a review as followup. Rejection email was very vanilla and ironically followed by a survey by email hours later to rate the candidate experience. As one with 7+ years of customer service and technical support experience, this outcome left myself puzzled, and pondering what exactly are they looking for in this role, a feeling others have similarly commented as well here.