I received, the email for the assessment did the assessment and later received the email for the video interview in hire Vue, on the 24 Oct, 2022 and waited did some studying looked at reviews on the process and what type of questions i would be asked, wrote down questions and answered them professionally tried to stick with the STAR format as best as I could, i was nervous because i really wanted this job, you get 6days to do the interview i waited till my 5th day around 10am because i had an email saying the invite for the hire Vue was going to expire soon, I only waited because i really wanted this position so I wanted to be sure this was it, my yes! I claimed it in advance and was high hopes, so I said ok I'm going to do this, I got this. I did the interview luckily it was some of the same questions i wrote down for many reviews who said the same questions, they allowed 2 times to do it, along with practice time before, although I went through all that seeing yourself talk to yourself was hard, I think you can hide the front camera but i didn't see that option maybe I overlooked it but the video example shows you can however that would still be hard for many because it's like ok i don't see myself so what faces am I making like am i looking weird or something especially if you're a person that make face expressions naturally when talking or look away a lot, I did the first question and it went easy still nervous but i was like I got this, on one video i recorded i messed up and wanted to re-record it but it accepted the video because i forgot i already recorded and it was already my second attempt and stopped and try to re-record it and it submitted, i was so discouraged however i went on and gain confidence since i messed the last question up, i wanted to come stronger and push through, I fill like i did a 80 out 100, because i fumbled over my words a little, if i was talking to an actual person i could have been a little more relaxed however the interview felt a lot of pressure to be perfect like a do or die feeling because it's a job that you want if you mess you don't get feeling, I didn't like that feeling at all, I finished the interview and felt relieved like I did I have a chance, I explained everything in detail the best for the situation I was telling, I was authentic, smiled, kept eye contact like if someone was in front of me, my experience was military related that gained skills that is beneficial to this position, I've manage a lot of teams and was faced with difficult experiences that i found solutions to with positive outcome, it wasn't Soley customer service but my previous job in the military has customer service roles tied within it and I also worked as a customer service rep in my previous yrs. Two days later i got an email saying i was not selected for an interview, it really discouraged me because you would think that they focus on authentic experience, passion, commitment, discipline, self-starter, positive attitudes, have well professional tone in speaking, and still it wasn't enough, and it sucked because it was something I could really do and do well, I'm an African American if anyone wondered, I wish nothing but the best for those going through this interview not bad at all, I hope Ya'll get this job! sidenote- I didn't realized they had the same position in different states, my spouse showed me the position on indeed and gave me the link, so I applied but later went on indeed myself and seen they had others in different states. I seen the progressive customer service rep for the state I was actually living in, and I noticed that I applied for the one in another state, idk if it matters because its remote but it was just something I noticed
