It begins with an initial recruiter screening, where they confirm your background, communication skills, and general fit for the role. Next, there is a technical interview, where you may be asked to solve troubleshooting scenarios, explain how you would diagnose issues, and demonstrate your knowledge of systems, networking, or software support. This stage focuses on how you think, not just what you know. You may then go through a behavioral or panel interview with team members or managers. Here, they evaluate how you handle customer interactions, manage difficult situations, prioritize tasks, and work within a team.