Initially, I found out about this interview through a hiring session by a local employment agency. I attended the hiring session and was invited for an "on the spot" interview at this interview I was invited to the office interview with 2 District Managers and 1 Office Leader. The first appointment was rescheduled. The 2nd appointment only 1 District Manager was present and 1 Office Leader. The interview process for me was very unfriendly and discouraging. The DM greeted me with a handshake and no smile and asked me to sit and briefly described the interview process which includes behavioral type questions that should be answered in a STAR (Situation, Task, Action, and Result) format. I was surprised by this because most companies warn you about these type of process because it is usually difficult if you have not prepared for it. At any rate, I did mention that I was familiar with this process and proceeded with the interview nonetheless. The entire interview process was awful from the moment I was greeted. As soon as the door closed, the interviewers began firing away. Each question was heavy packed with great detail and the interviewers read from the sheet and had a poor attitude when asked to repeat the question. Overall, I felt the interview was highly unwelcoming for the following reasons: 1) Tone in the DM's voice was very direct and cold 2) I was not offered nor provided a table space to write down the questions which were multi-leveled 3) A fan was blowing in the interview room and blew my papers on the floor several times 4) I had to ask if the fan could be turned off because it was such a disruption to the interview process 5) I felt as though I was being "grilled" and interrogated 6) I was greeted with a name and a handshake (not a "good morning" or "Welcome to H & R Block") 7) I asked great questions (in my opinion) which were all answered with a yes, no or just peer resistance or hesitance. (at any rate unattractive response from a leader in an organization) 8) I was dismissed with no business cards or contact info and I did not even get names of the interviewers Perhaps, this was my experience only. I could not figure out why so many things turned out poorly about this process. At any rate, it completely changed my opinion of the company and I have been a customer for many years. I was expecting a warm, friendly, and welcoming environment considering the strong focus on corporate values at the information session.

If you have a pulse, and are willing to work for peanuts, you're in. No tax background required to manage tax professionals and the tax service experience. Interview consists of possible customer and employee scenarios that you are asked how you would handle. Common sense is key.