Ich habe mich online beworben. Der Vorgang dauerte 1 Tag. Vorstellungsgespräch absolviert im Feb. 2016 bei Firstsource Solutions (Belfast, Nordirland)
Vorstellungsgespräch
Initially i was asked to fill in some forms.
Then I was Asked about previous customer service experience.
They look for at least 6 months.
I had a Brief Telephone interview to see how i managed a difficult customer.
Then the interviewer went through another questionaire with me. The questions weren't too difficult and all of them centred around customer service as expected.
Very laid back interview
Fragen im Vorstellungsgespräch [1]
Frage 1
Tell me about one time when you went the extra mile for a customer.
Ich habe mich online beworben. Vorstellungsgespräch absolviert im Nov. 2023 bei Firstsource Solutions (Middlesbrough, England)
Vorstellungsgespräch
Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational.
Asked questions on empathy, listening and difficult customers then teamwork.
I passed the interview and worked for about 6 months.
Vorstellungsgespräch absolviert bei Firstsource Solutions
Vorstellungsgespräch
Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer
Fragen im Vorstellungsgespräch [1]
Frage 1
Tell us one time how you went out of your way to help a customer and how you know you did the right thing.
Ich habe mich online beworben. Vorstellungsgespräch absolviert bei Firstsource Solutions (Manchester, England)
Vorstellungsgespräch
Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role.
Asked about your past experience
What is your greatest achievement in your life so far
