Administrator of the Year, Shenique Wood At our 2026 International Leadership Conference, Sailing Forward: One Crew. One Course. 🌊, we were proud to recognize team members who exemplify excellence in every sense of the word. Congratulations to our Administrator of the Year, Shenique Wood! Shenique has consistently gone above and beyond, serving as a steady and dependable force for our Bahamas Office. Her pride in her work is clear in the way she supports both members and colleagues, always approaching each task with care, efficiency, and excellence. Her reliability and dedication have played an important role in keeping operations running smoothly. Thank you, Shenique, for your continued commitment and the impact you make every day. 💙
🌟 Team Spotlight: Ricardo Lopez 🌟 Ricky helps keep MASA’s IT infrastructure running smoothly by troubleshooting issues, deploying applications, strengthening security, and supporting teams across the company. What he enjoys most about MASA is the leadership, growth opportunities, and knowing his work supports our mission. He especially values the mentorship and collaboration he’s experienced with teammates across the organization. Ricky’s advice for new employees: build connections and embrace teamwork — it’s at the heart of MASA’s culture. Thank you, Ricky, for all you do to help keep MASA running strong.
Team MASA brought the energy to the 2026 Ft. Lauderdale Corporate Run 5K on Thursday, April 2nd! With over 4,500 participants from 191 companies, it was a great chance to step away from the day-to-day and come together around health, wellness, and teamwork. From start to finish, our team showed up for one another—encouraging, connecting, and celebrating. Our Team MASA tent gave everyone a place to gather, recharge, and enjoy the moment together. Events like this matter because they reflect the culture we’re building—one where people support each other, build meaningful connections, and enjoy being part of the team.
✨ Let’s celebrate our Q1 2026 ACCTT winners! ✨ Throughout the first quarter, these team members demonstrated what our ACCTT values look like in action through everyday leadership, meaningful collaboration, and commitment. We’re proud to recognize: Accountability – Will W., Group Business Sales Compassion – Rena M., Customer Engagement Customer Service Excellence – Tina F., Customer Engagement Trust – Marcus M., IT Teamwork – Julio P., Consumer Inside Sales Each of you has made a measurable impact on your teams and the customers we serve. Thank you for consistently showing up, supporting others, and strengthening our culture. Here’s to carrying that momentum into Q2 and beyond. 👏
At MASA, we focus on providing peace of mind, and it’s people like Ana Resende who truly bring that vision to life. As a Senior Client Advisor, Ana’s daily mission is to deliver exceptional service and help every member find the protection that fits their life. Ana treats every person with the same care she would want for her own family. Her impact is best felt through the stories of those she helps — like the couple Ana enrolled just one week before the husband required an emergency air ambulance. The family was so moved by the support they received that they shared Ana's story with their entire church community. Her recent nominations reflecting the ACCTT principles of Trust, Compassion, and Accountability speak to the heart she brings to her work every day. Thank you, Ana, for your dedication, teamwork, and the genuine care you provide to our members.
POWERED BY PEOPLE. DRIVEN BY PURPOSE. Today we celebrate the people who power our purpose. On Employee Appreciation Day, we’re recognizing the dedicated team members who make MASA’s mission—Protecting families with compassion when others don’t—a reality every day. Their accountability, compassion, teamwork, trust, and commitment to service are what make MASA special. To our team: thank you for everything you do. You are valued, appreciated, and essential to our success. 💙
At MASA, we often say that we provide peace of mind, but it is people like Alyssa Figueroa who truly bring that promise to life. As a Transport Coordinator on our Claims Team, Alyssa is a calm voice and a steady hand for members navigating some of their most difficult moments. Whether coordinating a local ground hospital transfer or managing complex international logistics, Alyssa focuses on each member’s unique needs and making sure they feel supported, informed, and cared for throughout the process. Her recent nomination for the ACCTT principle of Compassion comes as no surprise to anyone who works with her. She credits the open communication and support within her team for allowing her to lead with empathy every day. Thank you, Alyssa, for your heart, your teamwork, and the care you provide to our members.
Meet Camisha Samuel, our amazing Office Administrator in St. Vincent! 🌟 Camisha’s favorite part of her job? Seeing customers get the vital transport they need and knowing she helped make their day. Her dedication to service recently earned her a nomination for the Customer Service Excellence award! 🏆 Camisha believes in a simple, powerful mantra: "Treat everyone like a VIP," a value she gives her best to uphold with every customer interaction, whether in person or over the phone. We’re so proud of Camisha for setting the bar high and spreading joy through her work every day! 💛
This Employee Spotlight shines on Enid Talin, our Senior Payroll Specialist, who has been with MASA over eight years! Enid is a vital, behind-the-scenes force, ensuring every MASA employee receives accurate and timely pay. As Enid puts it: "Although I don't have direct contact with our members, I hope our employees, my customers, have the trust and confidence in me to provide them with timely and accurate payroll, which they can pass on when communicating with our members." Enid has seen MASA grow, noting the positive shift toward greater transparency, inclusion, and openness in the company culture. Thank you, Enid, for your years of hard work and the joy you bring to the MASA team!
Our recent holiday celebration was a great reminder of what makes MASA special: big smiles, friendly competition, lots of laughs, and a team that genuinely enjoys working together. From classic games to festive fun, it was a night that reflected the energy and camaraderie we bring to our work every day. We’re proud of the people behind our mission of protecting families with compassion when others don’t—and grateful for a workplace where collaboration, trust, and team spirit thrive year-round.
