Hiver is an AI-native help desk designed for businesses that have complex support interactions - think tickets that require inputs from multiple people and information from multiple systems and platforms, the kind you usually see in B2B/SaaS setups. Hiver offers two products - Hiver in Gmail (HiG) transforms your Gmail into a powerful helpdesk with shared inboxes like support@ and info@. Hiver Omni is an omnichannel customer service platform that brings together email, live chat, Slack, voice, customer portals, and other channels in a single workspace. 10,000+ teams across the globe trust Hiver with their support function - the likes of Gusto, Flexport, Bynder, and Ping Identity. The platform is built with enterprise-grade security (SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant). Importantly, Hiver never stores or accesses your emails, keeping sensitive data protected. And if you ever need help, Hiver's 24/7 human-led, support team is always there, no matter what plan you’re on.