So…what’s Alorica been up to in 2025? Growing faster, winning bigger, and building award-winning, AI-powered CX solutions for the world’s most respected brands. Led by our digital-first approach and backed by our high-performing team, we’re scaling smart with technology that learns quickly and people who lead exceptionally. Read the full release here: https://bit.ly/4kVk2s7. Or just skim through our brag-worthy achievements below: - Ranked #1 and #2 by most of our clients - 5x workforce growth in Cairo—our fastest-growing site - 70% YoY growth in India, now 3x the size since inception - AI innovations launched: evoAI, Knowledge IQ, Digital Trust & Safety Model, CX2GO® - 3x increase in real-time analytics adoption by clients - 10% YoY increase in employee satisfaction for 3 consecutive years - 8 technology awards | Great Place to Work® certified in 11 countries - Nearing $10M in raised funds for community impact through MLBA over 10 years We’re proud of the momentum we’ve built—and excited for what we’ll accomplish in 2H!
Even CEOs fail—and in this episode, Michael Clifton and Max Schwendner get real about it. From career missteps to personal setbacks, they share the lessons learned from falling short and how those moments shaped them. It’s not just about bouncing back—it’s about how the strength you build through failure shapes who you’re becoming. Hear what they’ve learned (and are still learning): https://bit.ly/4o1qSyH
Alorica is on a winning streak! We just earned our second consecutive Stevie® for Technology Excellence—this time for New Product of the Year, recognizing evoAI, our next-gen conversational AI platform. That’s 6 wins for evoAI (and 9 tech awards total in 2025)! Built for smart, human-centered CX, evoAI is delivering 45% reduction in handle time, 23% higher CSAT, 500% more digital engagement, and millions in operational savings. Learn more about evoAI here: https://bit.ly/3H8M6ub
This hashtag#InternationalWomensDay, we’re putting the spotlight on Arronda Mosley! Starting her BPO career as a licensed insurance agent, she quickly rose through the ranks, making a significant impact as the Site Director at Alorica Miami Lakes before taking on a special assignment to lead our new South Africa site. With a competitive spirit and a heart for service, Arronda thrives in building high-performing teams and empowering those around her. Her leadership has already driven major improvements in employee engagement and performance, proving that when you invest in people, success follows. Today, and every day, we celebrate Arronda and women everywhere who are breaking barriers and inspiring change!
Our executive leadership team recently visited our Cairo and India offices to connect with our teams. Through group discussions and town halls, they listened firsthand what matters most to Aloricans. But the best part? Experiencing the true Alorica spirit. From recognizing 2024’s top performers to jumping into a friendly game of tug-of-war, they made every moment count. Connecting, listening, and growing together—at Alorica, we move forward with purpose.
Alorica’s entire Latin America and Caribbean region is now Great Place to Work® certified! With an industry-leading 92% eNPS and 21,000+ team members across nine countries in the region, this recognition highlights our commitment to putting employees first, adding Jamaica, Uruguay, the Dominican Republic, and Paraguay to our growing list of certified locations. Congrats to Guatemala, Mexico, Honduras, Panama, Colombia and the Philippines for celebrating multiple consecutive years being certified. We’re proud to lead the way in creating a culture that empowers our people, communities, and clients! Read more about what makes us insanely great:https://bit.ly/4juD5K7
Cairo: Our one-stop shop for exceptional CX! In early 2023, we expanded our global footprint by breaking ground in Cairo. With Egypt recognized as one of the fastest-growing BPO markets in the world, our site now acts as a hub between the rest of Europe, Africa, Asia, and the U.S. and brings a unique mix of skills, language, and high-quality service. Hear from Paulo Pereira, VP of Customer Experience in the region, on what makes Alorica Egypt’s service experiences unique!
Unite.AI featured Co-CEO Max Schwendner’s insights on how blending the game-changing capabilities of AI with the authenticity of skilled humans makes CX into a strategic advantage. Companies that over rely on automation without this balance risk costly missteps and operational chaos. Instead, the future belongs to those who prioritize intelligent AI deployment, delivering service that is not only efficient but profoundly human. Read full article here: https://bit.ly/3DgQ4yp
As we celebrate 6 years of successful operations in India, our achievements reflect the power of collaboration and our drive for excellence: - 50% workforce growth, bringing diverse and top talent - 90% eNPS, far exceeding the industry standard of 80% - 30% client portfolio growth, with existing clients adding more LOBs This year shows what’s possible when talent, vision, and dedication come together. Across regions, we continue to lead by example, paving the way in the industry.
A new account has landed in Cairo, bringing a freshly designed floor and countless job opportunities for future Aloricans, along with exciting growth prospects for our amazing current team! We couldn’t be prouder of the Cairo crew—here’s to the incredible success ahead!
