Pros
Pay for a support role can be OK. Most co-workers were nice to work with and very energetic.
Kontras
* No training before fielding support issues for customers * People hoard information necessary for job performance. * Any initiatives taken to help in the above areas were shunned * Support is always running short on personnel - they do not seem concerned about turn over and in no rush to hire replacements. * VERY stressful environment * Don't expect to go home until a customer issue is resolved (even if it means working 18 hours.) * Sales Engineers do not complain to their/your VP in order to get more people, but love to scream at you when the group is still shorthanded. * Management seems to avoid angry customers * Management seems to avoid YOU when dealing with angry customers * Management is not proactive in fixing issues and is only reactive * Complaints fell on deaf ears (HR inclusive). * Problem goes all the way up to VP/CEO levels.