Pros
Great business model! No denying the opportunity for success is there. Edropoff prepares you for the worst because you will never work for somebody so egotistical and flat out MEAN again in your life.
Kontras
McFadden believes that she invented the luxury consignment business. (Which is not true, she ripped it off of someone else) however feels this justifies -being disrespectful to her employees -treating her customers like they are peasants -maintaining a sick obsession with anybody that starts a consignment business, similarly. There is no denying her mistreatment of employees - the evidence is in the ridiculously high employee turnover. She is incapable of rewarding good behavior and is quick to attack the smallest of mistakes. Customer service only exists after the fact. Whether there is a threat to leave bad feedback, or to take business elsewhere. It's sad to see customer service have to manage all of the disgruntled customers when they are not at fault for failing to deliver what the consignment process promises.