Pros
Coworkers are pleasant enough. Pay satisfactory. Nice campus. Convenient location. Managers tend to be a bit distant from lower-level workers, but not abusive; just aloof. Recent changes have seemed to confuse and dishearten some managers. Offers of better ways to get things done are usually listened to, but seldom acted upon. There are definite cliques of workers who have been employed for longer periods, but the individuals in the cliques are nice when they are operating solo. The pay is ok, and requests for time-off are never refused. All things considered, if I had not been riffed, I would have stayed at least another year.
Kontras
EBAY gives no opportunity for customer service workers to actually "help" anybody. Knowing that customers are almost never staisfied with outcomes is demoralizing.