Good peers, poorly managed and maintained. - Customer Service bei eBay: Mitarbeiterbewertung

3.0
18. Okt. 2016
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CEO-Befürwortung
Geschäftsprognose

Pros

A lot of varied calls day to day. Lots of problem solving. Great peers. Free canned soda and weekly treats.

Kontras

Huge manager disconnect. Poorly maintained systems and platforms. Badly executed plans. No listening to phone reps feedback or concerns. Unrealistic expectations from management on how things should be handled as opposed to actually following company policies.

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5.0
24. Juni 2026
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Geschäftsprognose

Pros

All good, love this company and this job

Kontras

No, everything's just nice. I love the company

3.0
20. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Kontras

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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