Pros
What I can say is that working here was an absolute masterclass in character building. The sales team I worked with was fantastic constantly supportive, and the healthy competition we had worked well to produce strong numbers and performance.
Kontras
Unfortunately, the camaraderie in the trenches couldn’t mask the structural rot at the top. If you’re considering a role here, be prepared for the following:
In my opinion, the COO is completely clueless regarding the department she oversees. She consistently lacks a basic grasp of what is happening on the ground. From what I observed during my time there, when a client didn’t renew, she found it almost impossible to accept that it may have been due to shortcomings in the product or service. Instead, it was often attributed to budget restrictions, or phrases like: “They didn’t want to leave, I’m sure they will come back,” and “We had a great relationship, but our champion left the company.”
Going further, she comes across as a classic wolf in sheep’s clothing. Under the guise of protecting company “culture” (which I’ll touch on further below), I felt she was responsible for high-performing individuals being let go without clear justification. Her communication and leadership style often felt confrontational and dismissive, with a consistent “I’m right, you’re wrong” approach. Tread lightly.
The CEO lacks even a shred of empathy and, quite frankly, does not appear to have the ability to run the company effectively. His decision-making was consistently poor, leading to abysmal results and a toxic atmosphere. On occasion, he threatened to sack entire teams on a whim. If there is one positive, it’s his intelligence and his knowledge of AI.
Hostility During Family Emergencies: This is not a “family-friendly” workplace. When team members faced family illness or emergencies and needed to work from home, leadership’s response was not sympathetic, it was often met with threats of termination. It was made clear that working from home in these circumstances, whether to care for ill family members/pets or to handle emergencies, was considered unacceptable.
The leadership is so stuck in the past that they view fun as a distraction, often calling out anyone for laughing, smiling, or showing any sign of joy. The very people who helped lift morale were let go because they didn’t fit a rigid, joyless mould of what leadership believes a workplace “culture” should look like.
