Nice customers but lack of communication from management - Sales Assistant bei WHSmith: Mitarbeiterbewertung

3.0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Customers are mostly old people, never really had any trouble with the people. Not usually too busy.

Kontras

Our manager left and a new one wasn’t hired for a few months, which was stressful and part of the reason I left. The company seems to leave employees in the dark a bit, found out the company was changing to TGJones through the news instead of being told beforehand.

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Reaktion von WHSmith
1w
Thank you for sharing your feedback and for your contribution during your time with us. We're pleased to hear that you enjoyed serving our customers and found them to be a positive aspect of your role. Creating a welcoming environment for both customers and colleagues is something we value highly. We also appreciate your honest comments regarding communication and the period following the departure of your store manager. We understand that prolonged vacancies in leadership positions can create uncertainty and place additional pressure on teams, and we're sorry to hear this affected your experience. Your feedback regarding communication around significant business developments is equally important. We recognise how valuable timely and transparent communication is, particularly during periods of change, and we continue to review how information is shared with colleagues across the business. Thank you again for your feedback and for highlighting areas where we can improve. We wish you every success in the future.

Mehr Bewertungen zu WHSmith entdecken

5.0
30. Okt. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Management and communication skills and training

Kontras

Hours no set schedule last minute changes

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Reaktion von WHSmith
1y
Thank you for your review. We are glad to hear that you enjoy working for your manager and that they are effective in communicating and issuing training. As for your comments around hours, we always try to make sure that these are scheduled in plenty of time for our employees. If you have any feedback around your rota we'd love for you to feedback to us and reach out.
1.0
28. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Field teams often house resilient and loyal employees, despite the chaos in upper management.

Kontras

WHSmith houses a culture of pure toxicity. There is zero job security, and rather than coach or communicate clear directives and expectations, they choose to overhaul management teams in all departments. They routinely have mass layoffs in departments from field leadership to corporate office members. In the time I've been away from the company, more than 80% of upper management has been laid off and replaced from outside WHSmith. If you are considering a job with WHSmith, I implore you to run, not walk away from it. There are no positives in taking any management positions in any capacity.

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Reaktion von WHSmith
2d
Thank you for taking the time to share your experience and for your many years of service with WHSmith. We're pleased to hear your recognition of the resilience, loyalty, and commitment of our field teams. Our colleagues are at the heart of our business, and we appreciate the dedication they bring every day. We're sorry to learn that your experience of our culture and leadership did not meet your expectations. We understand that periods of organisational change can be challenging, and we recognise the impact this can have on colleagues. We take feedback about communication, leadership, and workplace culture seriously, as these are areas we continually strive to strengthen. At WHSmith, we are committed to creating an environment where colleagues feel supported, valued, and able to succeed. Reviews such as yours help us reflect on where we can continue to improve, and we appreciate you taking the time to share your perspective. We wish you every success in your future career.
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