Pros
Great leadership and teammates -- everyone is super helpful. Pay is good if you're on target. A good role for someone who is more experienced in non-profits or traditional CSM work, or both.
Kontras
Limited training and pretty disorganized -- it's hard to get clear answers to questions without going through 3+ people first. Workload is a bit unrealistic for 40/hr work week. Management doesn't expect you to work more, but it's hard not to when half of your salary is dependent upon performance. Easy to get burnout. Also do not feel like it's the most DEI friendly workplace. People are nice and accepting overall, but top leadership morals seem to come through at times. Someone mentioned "manifest destiny" as a company workplace philosophy in an all hands once, and that was my queue to dip out.