Pros
- Great compensation package - Great health care coverage for low cost - $8k/yr tuition reimbursement - Ability to move anywhere/any time - Promotion structure is based on results, not favoritism - Great discount on phone service - Great corporate culture - Front line employees are empowered to make decisions and resolve issues
Kontras
- No work/life balance (50+ hours, no set scheduling, odd hours, weekends required, regular 6am on site meetings and 9pm store closings) - High stress work environment based on performance - Customers seem to be more demanding, and less respectful of cellular employees (compared to previous retail experience). In management, you can expect to deal with at least one "problem" customer per day. There are numerous stories where customers have been banned from retail stores because of their behavior, and security guards have been posted to protect store employees from harassment by certain customers. - Corporate stores seem to be becoming customer service centers, where customers will make purchases through other channels (WalMart/BestBuy/online), and then come into the store to have the commissioned sales representative answer their questions or fix problems. During some points of the year, the commissioned sales staff struggles to even hit the minimum sales required to receive a commission pay check for the month.