Pros
Ability to work from home.
Kontras
There is no official training. Just whenever someone has time to train you. This is fine for those of us with 2 decades of prior remote experience and industry experience that don't need to learn about appraisals, appraisers, client needs and agency guidelines. This is not OK for new employees in the industry.
White glove service demanded with minimal room for deviation, discussion and reprimanded for talking to any other department. If any inquiry over quality assurance during review process, assignment process or revision process being handled by another department is needed, employees are expected to ONLY take their questions to their supervisor, and then hopefully they get a response from their manager if that manager actually sees the request and takes time to contact the other corresponding department to address the issue. Rather than the individual employee conducting interdepartmental productive discussions for supposedly white glove client service, employees are reprimanded for speaking outside of their "teams".
Employment dismissal comes out of nowhere. Whether termination or layoffs, one day you're there, the next you're not. And the funniest part? Their own recruiting office sends you emails within 6 months after leaving and asks if you'd like to "join their team" while listing out employment opportunities... As if they don't realize you previously worked there?!