Pros
- Wonderful place to learn about being verbose and increase verbiage without any tangible facts. - Fantastic place to master the art of circumlocution and navigate around real customer problems without ever solving them. - Everybody is a talker, very little doers - Giving a star because i can't submit this review without it.
Kontras
- Worst experience of my 17 year career in technology! - Highly toxic culture in the Customer Success organization especially the partner group. - Treat you like slave labor right from Day1. - Management is non-technical and does not respect highly technical backgrounds because of the lack of knowledge. - High strung millennials running the show with plenty of attitude. - Immediate management is always looking for a scapegoat and covering their backside all the time. - Management will exclude you on key meetings with customers and blame it on you. - Product flaws and shortcomings will be dumped on TAMs to manage. - Preaching and practice are miles apart when it comes to collaboration with technical support as well as product management and engineering. - Will put you down as a person without experience - Drain away your confidence on purpose. - Absolutely no empathy and manage by imbibing fear! - My colleague and I had absolutely the same experience. She stuck around for more than a year and had to take a break for mental health.