4.0
5. Mai 2014
Aktueller Mitarbeiter, weniger als 1 Jahr
Cork
Empfehlen
CEO-Befürwortung
Geschäftsprognose
Pros
Good products, marketable experience, training opportunities with financial support, good benefits (health insurance, pension, share discount), decent vacation allowance, nice work environment with free coffee, snacks, etc. The work is pretty enjoyable too although maybe not for everyone. I like problem solving and the work is not monotonous by any means.
Kontras
It's hard work. There is a constant stream of cases being assigned and it can be a bit overwhelming, especially when you're starting out. Also, too much focus on CSATs and DSATs. Customer satisfaction is important of course but some customers are just unreasonable.