Pros
FileBound by Upland Software in Lincoln, NE is part of a very successful and growing company that focuses on the benefits of software "Cloud Computing" and FileBound itself is one of the only Cloud based subscription or Site License-able ECM solution available to the business industry, in which any vertical business environment can completely customize their individual manual work processes into an automated and seamless flow of processing work on a moment by moment basis! After being here only a couple of months, I can see the care, the integrity, and the desire to meet the end users needs through intimate partner alliances and by providing individual management support for each of those partners, as if they were a part of the FileBound family. A recent partner conference was held where the partners were able to join in personal conversations with President of the Upland Software group as well as the Senior Vice Presidents of Sales for Upland and the Chief Technology and Information officers of the group as well. Additionally FileBound sent the heads of Professional Services, Education, Support and the management of all FileBound Support to the conference to hear directly from the partners and via them from our end user community. Like I said above, FileBound CARES about our clients and partners. It seems that the desired end result of happy, engaged, and supported clients is all part of engineering the perfect flow of automation in the enterprise is truly not only a slogan, but it is lived out in each and every office and cubicle here at FileBound. Finally, the people, management and employees at FileBound are just happy to see each other every day. They are welcoming, they plan outings together, they want to really be a part of the personal family of each and every employee and work together to achieve the success that will in the end, be to the benefit of everyone here in Lincoln. I love working here and would encourage anyone looking for a great place to work, to consider Upland as one of your first choices. We are already successful, we plan on moving forward with that success to build upon it and be even more positive with our partners and our end user clients, and provide that positive work environment not only here at the FileBound offices in Lincoln, but spread that joy and client experience from each desk here to every desk in companies using our software all over the world. I love my FileBound family and I love coming to work here every day.
Kontras
It is quite difficult to manage the partner relationships and to help them, most being technical in nature in the process of managing the new business process. The desire in that partner community to continue to seek out new opportunities rather than only focusing on managing the current base of clients. As such, it is on the partner management team to consistently deliver value and that trusted advisor relationship to the partner community. We at FileBound do not want to be looked at as just another vendor, but a partner who brings value to the end user relationship and support from sales, to marketing, to social media all the way through technical and new and current product developmental support. Bringing this message on a daily basis without being viewed as "too pushy" or "too used car salesy" is a difficult balance to maintain. But isn't this the case in all sales management/partner relationships? It is indeed like a marriage. There are really great days when it seems like there is great news around every corner, and there are disasters that we all have to live through, support each other and lift each other up in the wisdom and knowledge that the end is in sight and we can work together, FileBound, our partners and their clients to resolve ANY issue that arises. It is fun, exciting and yet challenging, but that is exactly the way you have to look at any opportunity to improve. Learn from what went wrong, understand and implement in rapid succession, what is going right and push on towards the pinnacle of success that every one desires in the end. So good, bad or ugly, we all have to work hard to be positive, take an "UPward" view of every occasion to not fail and move forward, not looking back but ahead to the end result, which brings happiness and joy to all involved in the resolution of any issue that arises. And to make the best of all successes and share those with others around us so that they can benefit from the challenges others have gone through and succeeded in pushing through to the successful end.