Foundation Issues - Contact Center Representative bei UCHealth: Mitarbeiterbewertung

2.0
13. Nov. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Work-life balance is alright considering you don't have to think about work outside of work.

Kontras

UCHealth does the bare minimum for employees and they have unrealistic expectations. The worst of their policies includes the PTO policy for representatives - time off for Federal Holidays comes out of employees personal PTO bank, time is not granted for required holidays off. Additionally representatives are expected to find impossible solutions for patients and are expected to be verbal punching bags when no solutions can be found, this includes scheduling solutions, medications, referrals, and many more.

Mehr Bewertungen zu UCHealth entdecken

5.0
16. Dez. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

They provide competitive compensation and benefits

Kontras

The work hours can be unpredictable and long

2.0
20. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

High Acuity patients Maintain Skillset Job security

Kontras

Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

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