Pros
Bagel Mondays. Free lunches in the summer. Funny co workers.
Kontras
Upper management is the most unprofessional group of people I have ever dealt with. They stab you in the back, lie to you, and talk about you behind your back. They talk down to you if they want to "coach you" on something. They think they are entitled to everything, always right, and some straight up ignore you if you don't suck up to them or talk about aka make fun of others with them. No matter what they make you take monotonous call after call and don't put you on any project off the phone to break up the day. I understand its a call center but there are other things which can be done to help service customers also. It's evident they don't care about their employees- they only care about making themselves look good, talking about people, and getting drunk and then openly talking about it. It's the most archaic and unprofessional place of employment I've ever worked at.