Not Paying Enough For The Workload - Customer Service Specialist bei Travel Chapter: Mitarbeiterbewertung

1.0
7. Feb. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Nice colleagues, they try enforce the whole 'fun place to work' thing which is always better than working.

Kontras

You're not being paid enough for the amount of constant issues and tasks you have to do. 5PM on a Friday the guests come in, you've got properties that haven't been cleaned, boiler's not working, people just being difficult that are calling to moan at you. Suppliers and contractors are nowhere to be seen because it's 5PM on a Friday, you're in constant communication with angry guests and you're operating on a tiny workforce because everyone else has finished for the day. Constant calls coming in. Fair enough, the company has a friendly attitude and all of these 'family' activities but at the end of the day, we're at work because we need money to survive and enjoy things with our families. It doesn't equate to the amount of stress you're put under.

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Reaktion von Travel Chapter
3y
Thank you for sharing your feedback with us. We do try to instil a culture of fun and feel like we have great colleagues at Travel Chapter. I wanted to address your concerns and assure you that I have taken the opportunity to speak to the Director of Customer Service regarding your comments. We will look into your comments as we are in agreement, it's important to have a good balance at work.

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3.0
29. Mai 2026
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Geschäftsprognose

Pros

WFH and socials and christmas parties

Kontras

Poor management influenced by investors

2.0
5. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote working and company car

Kontras

Workload is increasing with no end it site. The employee feedback is requested but never addressed.

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