Pros
Transcom has a live chat room where you can ask for help from peers, or open a dedicated support chat with someone to help. And that's on top of asking your Team lead for help as an option.
Generally has overtime available at all times, particularly during holiday seasons, though this might vary based on the client.
Management has been extremely accommodating with those with disabilities, which is critical since we also provide accessibility support.
Kontras
Attendance policy is generally punishing and requires perfect attendance to "roll back".
You might be working with other companies with the same client, and they might have different standards of professionalism, leading to customers having a poor experience and forcing you to take time to deescalate the customer before you can resolve their technical issue.