Pros
- Work From Home (WFH) with provided equipment. - Flexible Schedule Options: Choose between 4 days, 10 hours or the standard 5 days, 8 hours. - Coworkers are compassionate and caring, with many having connections to the US Military. Many find emotional reward in signing clients up.
Kontras
- Horrible pay for given responsibilities. - New responsibilities assigned monthly without a pay increase. - Calls are entirely scripted, including voicemails, and deviation from the script leads to write-ups. - Deceptive marketing towards Veterans. - A large majority of calls, medical evidence creation, and operations are outsourced to the Philippines, impacting service quality for Military Veterans/Clients and affecting bonuses and commission. - Unsecured Client Data, including Personal Health Information, poses a risk of abuse by workers in the Philippines or elsewhere, particularly with Social Security numbers left unsecured. - Extreme micromanagement; leads are treated as a "numbers game" when weak. - Commission on sales, but also responsible for inbound customer service calls that cannot be converted to sales. - Commission is generated only when Veterans complete the entire process, which includes medical calls, questionnaires, and calls with Philippines representatives to gather personal health and billing information. Language barriers and accents frustrate clients, leading to incomplete sign-ups and decreased commission. - Expectation to handle 3 contracts per day and 3 one-hour-long qualifying/questionnaire intro calls is unrealistic due to the volume of inbound customer service calls, leads being taken by the Philippines office, and the use of old leads/bad contact numbers dating back to 2019.
