Pros
If you want to go into Linux and do not have any prior job experience, this is the perfect job! A fast paced environment which forces you to think of your feet. Great people, laid-back atmosphere.
Kontras
It's great for beginners, but not so much for experienced admins (that either come in with some experience, or become experienced during their stay at Touch Support). If you have been a Level 3 for 6 months it's definitely time for you to move on from cPanel and find another job (vanilla Linux). It's harsh but that's the truth. Touch Support is making money from small clients, selling tickets/phones/chat services and your job is to handle the client's needs. There is very little room for project work and to learn something new (outside of the hosting business and cPanel)