Classic TCS was great to work for - Customer Service bei The Container Store: Mitarbeiterbewertung

2.0
18. Nov. 2022
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Geschäftsprognose

Pros

Closing at 8 pm. Many of the customers are kind to employees. Pay isn’t bad

Kontras

In the past, TCS was a great inspiring place to work. It felt like an extended family. It had some of the issues still seen: with the full timers, and occasional issues with upper management. But you could always talk to mgmt and you would feel valued, heard, and that you mattered. Since many changes have taken place it feels much more like a factory and far more about the nose to the grindstone precedence than about human beings. They still are for customer satisfaction, but it isn’t like before, it’s more like have to than want to by floor management. It stinks that things are a mess. We used to do front end straightening as a team now it is just left to the Night Shift prime timers after they finished cleaning up gross toilets and bathrooms and the break room. (Quite often these folks also just finished a full time job someplace else. ) It just seems like more support/nicer attitude could be given out by sales floor leader teams and maybe more from store management also. I get the emphasis on closet designers to a point, it’s one of the reasons the store exists, but prime timers who do not design are still worthy of fair treatment. Unfortunately, anyone who designs is automatically given praise 1000% higher just for existing than the “little prime timers” who are barely noticed or recognized unless they are favored by management and sales floor leaders. The whole spark that set us apart in the retail world is gone. Maybe it left with Kip? It saddens me and I miss the good old days.

Mehr Bewertungen zu The Container Store entdecken

5.0
22. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Friendly environment, prioritizes staff safety, and offers several benefits.

Kontras

Various online training and creating various accounts just to use one main one.

1.0
23. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Everyone from director level on down in my department was great. Very collaborative. Gave you autonomy to do and try new things.

Kontras

Where do I start…Sr. Leadership is TERRIBLE. I mean absolutely horrific. No direction and plans were changing at the drop of a dime after the BB&B “merger”. You could feel the shift in the culture, just NASTY attitudes and taking the employees for granted. The new CEO and the rest of Sr. level execs acted like everyone was just expendable workhorses. They touted reopening the headquarters cafe as some awesome benefit so they could bring people back to the office full time. If you’re going to be bullish and require everyone back, have some guts and just do it. But don’t act like a cafe is some life changing benefit to get everyone excited. Anyway, blind leading the blind. The merit increase or raises - non existent. No 401k match. Nothing positive because the company is so broke. The new store concept sounds a mess. Save yourself and don’t even apply, let alone accept an offer. Joel Bines is no longer the CEO. He was a great guy and I think he had great ideas. Marcus Lemonis is the new CEO and I would give him a thumbs down.

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