Pros
In the role as an Operations Manager you get a set schedule and know when you are required to work each week. This job is a great stepping stone on your career path in leadership.
Kontras
The work schedule when you do come in is 13-15+ hours if you are lucky and you leave home exhausted. The company has put so much accountability on the Operations Managers that the Senior Operation Managers do not take accountability for any of their actions. I was given the impression that we always needed to coach out team members instead of coaching them up. I would recommend working in any department other then Inbound. Inbound has been designed to run in such a difficult way that you will be exhausted with your duties before the end of the day (you will counting the days until your weekend starts).