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We do accommodate requests, often and willingly. What we cannot always approve are days off when the maximum number of officers have already requested the same window, those who do not have the time accrued, or requests to change availability that was agreed to at hire. In both cases, saying yes to one person means saying no to the teammates who held up their end. That tradeoff is rarely visible from any single officer's vantage point, but it shapes nearly every scheduling decision we make.
We also actively encourage officers to reach out to supervisors, to operations, or directly to executive leadership when something isn't working. We don't have the ability to read minds, and when someone feels unheard but never speaks up, we lose the opportunity to do anything about it. We genuinely wish that conversation had happened.
Security work, done right, is not easy. It is hard work, and that's part of what makes it meaningful. The officers who thrive here are the ones who recognize the weight of what they do and take pride in carrying it well. We're grateful to every member of the team who shows up for that mission.
We wish you the best moving forward.
— TSN Leadership
