Never got my money - Portuguese Tutor bei TUTOROO: Mitarbeiterbewertung

Site says: 2 weeks the student pays directly to the site and if they keep having classes with the tutor that 2 weeks money is for the website if for any chance they decide no continue with the tutor the website should give you half of the money. I been working with them for2 years and for the first time the student was not able to continue with me because of personal issues the student text the website so I could get the money for the hours that I work without getting paid. I been texting the website too it’s been more than 3 months and no reply no money.