Na - Chat Support Representative bei TTEC: Mitarbeiterbewertung

1.0
9. Aug. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

No pros as such in this company.

Kontras

Unhealthy work culture. No work life balance. They will say they are giving work from home, but set targets which are unachievable. ** Once after Covid they stopped rolling out work from home, there was no hiring or nobody came to join. Again after 1 year they started rolling out work from home. Then people started joining. But they hired so many employee, now they are jumbling them among different processes. And resulting in lot of people leaving.

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Reaktion von TTEC
10mo
Thank you for taking the time to share your feedback. We understand how important a healthy work culture, work-life balance, and clear expectations are for our team members. Your comments about workload, hiring, and process changes are noted as we continue looking for ways to improve the employee experience.

Mehr Bewertungen zu TTEC entdecken

5.0
6. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work Some insurance benefits Reasonable Pay

Kontras

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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Reaktion von TTEC
1d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
3.0
3. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

you will always have a job if you come to work and follow their rules

Kontras

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

avatar
Reaktion von TTEC
1d
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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