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      TTEC

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      Bewertungen für TTEC

      Ttec turnover rate is real - Customer Service Representative (CSR) bei TTEC: Mitarbeiterbewertung

      1.0
      27. Sept. 2023
      Customer service representative (csr)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      None this is the worst company I have ever worked for.

      Kontras

      Micromanaged since day one. Given only up seconds to do notes for member before a call is coming in. Have to ask for permission to finish notes without being interrupted. Have to submitted template if late to lunch and breaks and have to justify why. Equipment was shipped late and had to punch back training. Training was not enough and a waste of time. Group of trainees were lied to multiple times from compensation to work schedule. Was not given work schedule until a week before and it consist of the rest of the month going into the following month and had to request days off.

      Mehr Bewertungen zu TTEC entdecken

      5.0
      6. Juli 2026
      Insurance agent
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Kontras

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      Reaktion von TTEC
      1d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      3. Juli 2026
      Inside sales representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      you will always have a job if you come to work and follow their rules

      Kontras

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      Reaktion von TTEC
      1d
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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