Pros
Fast paced working environment. Learned a lot about the ins and out of credit cards. Pay was above minimum wage. Loved the contracted client I provided care for. Expanded my knowledge of software, problem solving skills, and computer program skills. For the most part, my co-workers made the job worth while! Most supervisors were helpful and caring.
Kontras
Pay rate was capped after 90 days. Incentive pay was later offered, an extra $60-$130 per month (before gifting tax was applied of 42%) didn't really seem to help. Management, for the project I worked under, was terrible! Little room to grow within the project unless you were a bleach blonde bimbo, male, or were a member of the Mormon faith. Breaks/Lunches were to be taken on company determined scheduled time. Heaven forbid you have to use the bathroom outside their scheduled break time! Caused me to go into a depressed sate, with all the call center rumor and drama. Being a free counselor to customers was not listed in my job description. Requesting days off were a joke! My 6 year old daughter had to have surgery to put tubes in her ears and have her adenoids removed. After our appointment with her ENT Doctor, I put in my time off request the next day. Her surgery was over 1 month away. I requested TWO days off for her surgery and recovery. Friday, the day of her surgery, and the following Monday off. The time off request approval/denial was received about a week after submission. To my surprise it was DENIED! I spoke with my direct supervisor explaining my situation, and even asked to work my normal scheduled day off, in exchange for the days I needed. He had to speak with the "Big Boss" and he denied that as well. My supervisor, myself and the "Big Boss" had a meeting. I explained my situation again and the only way I could get those 2 days approved off, was to provide detailed medical proof. An appointment card, pre-operation instructions, and the ENT Doctor office and name was not sufficient! I found this ridiculous!
