Good, not the best - Customer Service Representative bei TTEC: Mitarbeiterbewertung

Information is not clear about processes, deficient training, the campaign I’m working for is always looking for any reason to give you a “NCI” their metrics need to be CHANGED cause it’s not fair that even when you transfer some calls cause it’s a tech issue, they will count that time where the next agent is going to be on call, as I said, they ask for too much and payment is not that good. Some things needs to change and I’d like to see if in the future solo syndicate will apply to this type of jobs.