Pros
Working from home. Free landline phone.
Kontras
Teletech itself is an extremely unpleasant place to work. As an employee, you're not respected, either for your time or as a person. As an employer, their neglect and abuse of their employees borders on the illegal (See below), and in my view qualifies them as a scam. I worked there for six months, supporting TurboTax. From the start to the end of the project, the number of people working on that project fell from approximately a thousand, to less than 200. We were given two 10 minute breaks and a 30 minute unpaid lunch per day, for six hour shifts. I went through 7 different supervisors in those 6 months. During the project, calls were always constant. On a good day the customer queue would be 20-40 minutes long, on a bad day a couple of hours. The point is, there was absolutely no cooldown time between calls, and we were under extreme pressure to spend less than one minute finishing notes between calls. In addition, Teletech promised me and everyone else who joined when I did a $600 "retention bonus" if we stayed with them for the duration of the six month program. I and many others stuck around, and I and many others were shafted by Teletech when the time came. They've ignored my calls and emails about the lack of the promised bonus (For which they actually made us sign a contract, one which was then made unavailable to us), and all of my peers have similar stories. Not a single person I've spoken with that I worked with there has told me they received their full bonus. Teletech is an extremely shady company. They hired me and everyone else without even speaking to us (Literally the entire process was an online quiz that took 3 hours and a phone "interview" with an automated system, then a conference call with 30 other people to say "You're hired"). The pay was awful ($9.25/hour, 6 hours/day, more than 40 hours/week prohibited but working extra hours encouraged. No benefits. 401(k) enrollment automatic, but no contribution matching). The supervisors were unknowledgeable and unhelpful. Their primary purpose seemed to be to lower average call times, give cheesy catchphrases every hour ("Remember, stay IN-TU-IT and delight those customers!" (Working for Intuit TurboTax)), and to quote knowledgebase articles in the common chat room. They also ended the project two weeks early, gave heavy hints that most of us would be asked to stay on board after the final date, then fired almost everyone in a massive conference call on April 17, effective immediately, with absolutely no prior indication that our final day of employment was April 16. Don't say you weren't warned.
