Pros
*Decent pay depending on the contracts *Co-works are nice and will try to help you when you need it (the Team Leads won't) *Get to work from home
Kontras
*Training was non existent (watch a day of videos about sexual harassment, sat in a zoom meeting for 12 hours just to get a 100 people to login to an email account and our last day of training we were showed the application we use but didn't even get access to it until a week after we started taking calls) *Couldn't clock in for the first three days of work....was told that they were tracking our times. A day before the pay period closed we were told we needed to provide the hours we worked those days. Ok I had the times; I worked 2 (12) hour days during training. When I looked at my time card - only was paid for 8 hours all three days...THEY CHANGED MY TIME SO THEY DIDN"T HAVE TO PAY ME OT *They changed my schedule multiple times the night before a shift and wouldn't tell me. I wouldn't know until I logged in that morning that my schedule had been changed for that day. *In 2 weeks my manager changed 4 times. *In a zoom meeting - in front of a 100 people an agent was told by manager "You have everything you need to complete your job" that was the sarcastic response someone got for asking a question on how to access a system NEEDED to do their job. And they were told that they needed to start taking calls. *I personally had a Team Lead tell me (in a zoom meeting in front of 40 people) was told "you need to deal with difficult customers." This was a response to me saying I had a guest screaming on the phone demanding to speak to a supervisor and refusing to get off the phone. Mind you this was after I worked to assist and de-escalate the call for 20 minutes. *Having to work late until no calls are left in queue....scheduled to end at 545p and working until 10p to clear out all calls. While I understand this....we work seamlessly with two other departments that never call back customers and don't even answer their phones and yet we're expected
