Pros
Most of the staff there are good people who mean well. The location is convenient for me. Pay is enough to survive on. [I can't say much for the health benefits because I didn't make it long enough to see mine.]
Kontras
**The program I got into is an absolute trainwreck.** Finding ACTUAL customer service jobs (as in: not sales) there is extremely hard. Aside from being incredibly stressful, cramped, and loud, the management is rarely there for help, even though they always say they're always there if you need them. You're expected to be perfect. Remember mountains of information and stay constantly adapted to changes, even if you're never informed of said changes. just be psychic and all-knowing - it's not that hard! They played down just how difficult it was going to be in the beginning, but I'm sure that was just to get people to stay since turnover is so high. My pay was okay, but clearly not enough for what they have me My training group had almost no survivors because of the attendance policy, and the compensation being to small for the amount of insanity you're subjected to. Doesn't matter how often the systems crash and glitch out - it will always somehow be your fault. The supervisors are all over the place, and many of them will avoid helping you if you're not their best friend or someone they want to flirt with or something. The bias depends on the supervisor. Between the constant stress, and the attendance policy, there's not enough hand sanitizer to stop whatever the disease of the day happens to be. The layers of security are unnecessary and, quite frankly, disturbing. Are the hundreds of security cameras and badges not enough, we need guards to randomly wand us down and watch us go through the door too?
