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      TTEC

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      Bewertungen für TTEC

      Bilingual CSR - Mitarbeiter (anonym) bei TTEC: Mitarbeiterbewertung

      2.0
      17. Jan. 2018
      Mitarbeiter (anonym)
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      8 hours work, plenty of over time, great environment (provided by the people who worked there, not by the companuy's culture or similar).

      Kontras

      Dealing with racist and rude customers and management, obsolete outsourcing business model, a high rotation of employees, no real opportunity to grow either personal or professionally outside the call center scheme, pointless and meaningless job, no commissions for sales. According to Mexican law, overtime follows a different patter of payment, given some "ifs" payment can double or triple and if you work on official holidays you get payed triple, Teletech does not abide by those obligations.

      Mehr Bewertungen zu TTEC entdecken

      5.0
      11. Juni 2026
      Custiner service representative
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Remote work, easy to work with.

      Kontras

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      Reaktion von TTEC
      3w
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      5.0
      6. Juli 2026
      Insurance agent
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Kontras

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      Reaktion von TTEC
      1d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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