Pros
There really aren't any pros to the company. I would say the ability to work from home, but there are so many other companies that offer this, it can't even be considered anymore. Maybe the fact that you can get hired fast, but then you have to wait a month or more for training to start.
Kontras
-Micro-managing at it's worst -TL's can remove you from calls if you are even having one bad day. -Mandatory time off without notice -TL's can manipulate what tier and queue you are in so that their own team members can get more and better calls -Chat is full of team leads, yet no one can actually answer questions when someone needs help, but they can certainly stalk how long someone is in ACW and constantly make posts in the group chat about that. -TL's will tell employees they have to clock out to use the restroom, which is illegal. - Time clock doesn't even work so you have to wait for your manager to enter your hours in and then half the time that is wrong and your pay gets shorted.
